SO HOW DOES OUR SHIPPING WORK?
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 1 - 3 business days of processing and production time for your order to ship out.
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
TRACKING YOUR ORDER:
We provide tracking for every order. You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. Please allow 1 to 3 working days for the tracking information to show.
Please Be Aware: When a tracking number does not update for a while & If you do not see your shipment move, please, do not panic. It simply means that the package is en route to your country. Once the package has cleared customs, the tracking info will be updated and more accurate delivery time will be given. Please be patient and you will see an update soon.
I HAVE ENTERED AN INCORRECT ADDRESS!
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at firstname.lastname@example.org or please use our ContactUs form if you believe you have provided an incorrect shipping address.
MY ITEM ARRIVED DAMAGED:
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If this happens to you, please contact us with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question please feel free to Contact Us and we will do our best to reply within 24 hours :)